Writing a Formal Letter: Letter of Complaint

Imagine that you visited La Monte restaurant last Friday, but you weren’t pleased with the service, the quality of food or the prices. Write a letter of complaint.

Exam in Mind Level B1/B2

Hello! I’m Dima and here is my letter of complaint.

Dear Sir or Madam,

I am writing to express my strong dissatisfaction with the poor quality of service I received from your restaurant, La Monte. I would like to bring your attention to the issues by filing a complaint.

Upon arriving at the restaurant, I had to wait for nearly 20 minutes without any indication of a queue. I was shocked by the disrespectful attitude of the waitstaff. When I was finally seated, I sought the waiter’s recommendations regarding the pasta menu. I specifically requested a non-spicy pasta dish. However, the waiter suggested the “Crab Pasta” to me, and I decided to try it along with the “Cheese Pizza.” Unfortunately, when my dishes were served, I discovered that the pizza was cold and the pasta was excessively spicy. It appeared that this was done intentionally, which was quite disappointing.

To add to my disappointment, when I received the bill, I was surprised to find that the dishes I ordered were overpriced. This experience left me feeling indignant, and I have no intention of returning to your restaurant in the future.

I kindly request that this matter receives immediate attention. I also believe it is necessary to take appropriate action regarding the waiter who provided such poor service. Additionally, I would appreciate a refund for my unsatisfactory order.

Yours faithfully,

Dmytryk Boreckiy

Do you know …

Crab pasta is a flavorful dish that combines tender crab meat with pasta. The crab meat can be either canned or fresh, and it’s typically sautéed with garlic and butter to enhance its natural sweetness. A creamy sauce, often made with heavy cream and Parmesan cheese, is added to coat the pasta and crab meat. The dish is usually seasoned with salt, pepper, and sometimes garnished with fresh herbs like parsley. It’s a delicious seafood pasta option that offers a delicate and mild flavor profile.