Writing a formal letter

Let’s write Restaurant Complaint Letter

Together with your friends you celebrated your birthday in a cafe. Unfortunately, you weren’t happy there. Write a letter of complaint to the manager of the cafe Restaurant Complaint Letter in an appropriate style.

You were not pleased with:

  • the service and the staff
  • the food quality

You ask for apology for the spoilt party and want the manager to give serious consideration of the matter.

Dear Sir or Madam,

I am writing to complain about the terrible evening I had in your cafe ”Snowflake” where my friends and I celelbrated my birthday party on December 10th.

We were assured the faultless service but it wasn’t such. We had reserved a table but when we arrived, there were not enough chairs for us to sit on. The service was very slow and we had to wait for half an hour before we could order.

Furthermore, your staff was impolite and not helpful. The waiter didn’t know the ingredients of dishes. He told that it was none of his business.

What is more, the main course wasn’t not tasty. The salmon was overcooked and dry and wasn’t worth the money paid. I would recommend to employ a new chef because the food wasn’t cooked properly.

The supervisor didn’t pay any attention to our complaints and denied our claim. He was rude when he asked us to look for another restaurant instead.

As you can see we couldn’t enjoy our party, it was spoilt.

I request you to kindly investigate and take action against the staff on duty for their negligence and rude behavior.

I look forward to receiving your apology and trust you will give serious consideration of the matter.

Yours faithfully,

Maxim White