Writing a formal letter
Write the letter of complaint about supermarket service.
Dear Sir or Madam,
I am writing to complain about the goods and service in one of your supermarkets.
Last Saturday, I visited my local Tesco supermarket to buy groceries which you advertised as being of extremely good value. However, most products were being sold at a price much higher than in other shops, and when I got home, I also found out that nearly all the dairy products I had bought were past their sell-by dates. I think overpriced food that has gone off is anything but good value.
When I returned to the shop to make a complaint, I was told that the dairy shelves had been checked that morning and that all the products were fresh. They also claimed I had bought the products in a different shop, and refused to give me a refund.
I am very disappointed, and expect you to take some action immediately. I am enclosing a copy of the receipt for my purchases, for which I am expecting a full refund. If I do not hear from you within 14 days, I will contact the Food Standards Agency with my complaint.
I look forward to hearing from you soon.
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